Difference between revisions of "Getting LF IT Help for FD.IO"
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=== General problems and support requests === | === General problems and support requests === | ||
| − | If you need help with anything IT-related for the FD.io project, please | + | If you need help with anything IT-related for the FD.io project, please open a ticket with our Jira Service Desk: |
| − | [ | + | [http://support.linuxfoundation.org Linux Foundation Jira Service Desk] |
| − | + | Choose “Project Services” as your support category and then start typing your question into the field provided. As you type, the system will suggest knowledgebase articles that may help you find an applicable self-service solution. | |
| − | + | If none of the suggested articles are helping you resolve your problem, please navigate the menus under the input field to select the category that best reflects the nature of your request. | |
| − | + | For lab related issues please file your ticket under "'''Problem with an External CI Hardware Lab'''" category and specify CSIT in your description, for other issues, please pick the appropriate [https://jira.linuxfoundation.org/servicedesk/customer/portal/2/group/18 category]. | |
| + | |||
| + | We can help you faster and better if you provide a detailed explanation of the problem in the description field of your new support request. Once you submit the request, you can track its status by selecting “Requests->My Requests” in the top-right of the Service Desk interface. If there are any changes to your request, you will receive an automated email notification. | ||
| + | |||
| + | Our response time to routine support requests will vary depending on the nature of the request and we will generally take care of issues during US business hours. | ||
| + | |||
| + | [https://docs.releng.linuxfoundation.org/en/latest/helpdesk.html Linux Foundation Service Desk Documentation] | ||
| + | |||
| + | === FD.io Lab New Gear/Installation Requests === | ||
| + | 1. Community to notify LF about plans to ship/purchase new hardware. Includes hardware specification, quantity, and wiring requirements. Open a ticket with details (wiki page). | ||
| + | |||
| + | 2. LF works with Data Center(DC) Staff to review the specification and confirm if the hardware can be installed in DC and follow power consumption, airflow requirements, expected turn around time. | ||
| + | |||
| + | 3. Community to send hardware and provide tracking information. | ||
| + | |||
| + | 4. LF to provide DC staff with all necessary information to rack new hardware as well as IPs information | ||
| + | |||
| + | 5. DC staff to mount new hardware in an estimated timeline. | ||
| + | |||
| + | 6. LF to check new hardware availability and pass information back to the community. | ||
Latest revision as of 15:51, 11 October 2019
Getting LF IT Help for FD.IO
General problems and support requests
If you need help with anything IT-related for the FD.io project, please open a ticket with our Jira Service Desk: Linux Foundation Jira Service Desk
Choose “Project Services” as your support category and then start typing your question into the field provided. As you type, the system will suggest knowledgebase articles that may help you find an applicable self-service solution.
If none of the suggested articles are helping you resolve your problem, please navigate the menus under the input field to select the category that best reflects the nature of your request.
For lab related issues please file your ticket under "Problem with an External CI Hardware Lab" category and specify CSIT in your description, for other issues, please pick the appropriate category.
We can help you faster and better if you provide a detailed explanation of the problem in the description field of your new support request. Once you submit the request, you can track its status by selecting “Requests->My Requests” in the top-right of the Service Desk interface. If there are any changes to your request, you will receive an automated email notification.
Our response time to routine support requests will vary depending on the nature of the request and we will generally take care of issues during US business hours.
Linux Foundation Service Desk Documentation
FD.io Lab New Gear/Installation Requests
1. Community to notify LF about plans to ship/purchase new hardware. Includes hardware specification, quantity, and wiring requirements. Open a ticket with details (wiki page).
2. LF works with Data Center(DC) Staff to review the specification and confirm if the hardware can be installed in DC and follow power consumption, airflow requirements, expected turn around time.
3. Community to send hardware and provide tracking information.
4. LF to provide DC staff with all necessary information to rack new hardware as well as IPs information
5. DC staff to mount new hardware in an estimated timeline.
6. LF to check new hardware availability and pass information back to the community.
