Difference between revisions of "Getting LF IT Help for FD.IO"

Revision as of 15:49, 15 November 2018

Getting LF IT Help for FD.IO

General problems and support requests

If you need help with anything IT-related for the FD.io project, please send an email to our IT bug tracker: helpdesk@fd.io

We can help you faster and better if you provide a detailed explanation of the problem in the body of your message. Please mention the potential impact to your project from the issue in question; this will help us with prioritization.

Our response time to routine support requests will vary depending on the nature of the request, but you should receive an immediate confirmation email with the ticket number that was assigned to your request.

Examples of routine support requests: reporting website content problems, reporting problematic CI jobs, etc.

FD.io Lab New Gear/Installation Requests

1. Community to notify LF about plans to ship/purchase new hardware. Includes hardware specification, quantity and wiring requirements. Open ticket with details (wiki page).

2. LF works with vexxhost to review specification and confirm if hardware can be installed in Data Center (DC) and follow power consumption, airflow requirements, expected turn around time.

3. Community to send hardware and provide tracking information.

4. LF to provide DC staff with all necessary information to rack new hardware as well as IPs information

5. DC staff to mount new hardware in estimated timeline.

6. LF to check new hardware availability and pass information back to community.